Deborah Tannen is still my favorite communications expert (so this is more or less a shameless plug of her work) and here’s precisely why: You Just Don’t Understand: Men and Women in Conversation.
That’s what started it for me, anyway. Dr. Tannen covers everything from male-female communication in the workplace and in social situations to family dynamics and that scary mother-daughter thing. Her advice is concrete and usable. She explains why we tend to communicate the way we do, investigates the social and genetic influences on speech, and lays out how better to listen and understand.
And the thing is, her observations are so accurate and astute that they just might affect your life. If you want to see how and why, here’s an excerpt from some of her writing for a quick look.
Before the next time you want to ask a woman “Why didn’t you just say that?” or want to yell “You aren’t listening!” at your favorite man, it might be worth your while to investigate these books.
Good luck, all the same.